I placed an order over the web, but I’m not sure it went through. Can Urban Blends check for me?
If you saw a confirmation screen after you checked out, then your order went through. You can sign in to your account and check the status of your order, or if you’re still worried and would like us to check on it, email us with your user ID and date of order. We’ll respond to your email by the end of the next business day.

I placed an order over the web, but I made a mistake. How can I correct it?
Stop what you’re doing and contact us immediately! Call our Customer Service department at 866.849.1685 and leave a message, or email us your user ID, date of order and how you would like your order changed. We’ll respond to your email by the end of the next business day.

What is your backorder policy?
Occasionally an item will be out of stock. If a backorder does occur, rest assured we will make every effort to get your items to you as soon as possible. Replenishment orders are received daily. However, an item that is on backorder could take up to 30 days to ship. Backorders longer than 30 days will be cancelled and credited back. All backordered items are shipped at no further charge to you!

How can I find out exactly when I should expect my delivery?
We can track your order if you email us with your last name and confirmation number. We’ll respond to your email by the end of the next business day. You can also go to the Urban Blends Customer Service TRACKING page and check on how to track your order yourself.

How can I find out the ingredients and nutritional information of one of your products?
You can email us the name and product number of the item you are interested in, and we'll email the ingredients and nutritional information for that product back to you.